Every request will be different, but please make sure that you’re not asking Ross to say anything that goes against our Terms of Service. Oh, and please don’t put any links in the request!

Definitely! If you want to use a video for commercial or promotional purposes, such as to plug your business, you’ll want to submit a Business Shoutout request. These are really great ways to engage your employees or customers, promote your new product on social, or just get the word out!

So long as your request isn’t inappropriate or in violation of our Terms of Service, feel free to get as creative as you’d like with your request!

Include as much detail as possible! Who the personalised video message is for, what the occasion is, how to pronounce the recipient’s name – the more details, the better.

You sure do! You can always download the video to your device to share and keep forever!

Ross has up to 7 days to fulfill personalised video message requests.

If you’re in a bit of a time crunch, we offer 48 hour delivery. You’ll see the 48hr delivery option when ordering a personalised video message.

You sure can!

Once your request has been fulfilled, you’ll receive an email notification with a link to open, view and save your personalised video message.

Most major credit cards are accepted and certain other payment methods may also be available.

When you order a personalised video message, make sure you select the 48hr Express option.

Once you send over your business video request, we’ll get back to you within 48 hours to discuss your requirements.

During the license term, you can use the business video across digital owned and paid channels (excluding TV and OTT).

Downloading a video when it’s open on your mobile device is simple. Follow the steps below based on your operating system:

For iOS (iPhone and iPad)

• Open the personalised video message.
• Long-press the video and select “Download Video” (if available).
• Find the personalised video message in the Files app under Downloads.

For Android Devices

• Open the personalised video message.
• Long-press the video and select “Download Video”.
• Find the personalised video message in your device’s File Manager under Downloads.

General Notes

• Storage: Make sure you have enough space.
• Wi-Fi vs. Mobile Data: Use Wi-Fi for large downloads.
• By following these quick steps, you can save personalised video messages directly to your mobile device.